Returns & The Haven Guarantee
The 30-Day Haven Guarantee
Live with your light for a full 30 days. If it doesn't make your space feel warmer — or if anything arrives less than perfect — we'll make it right with a replacement or a refund.
How returns work
- Message us via the contact page within 30 days of delivery, with your order number.
- We'll confirm the details and send simple return or replacement instructions.
- Refunds are issued to your original payment method once the return is confirmed.
The fine print, kept short
- Items should be unused and in their original packaging for change-of-mind returns.
- Arrived damaged or faulty? Send a photo — we'll replace it at no cost, no return shipping required.
- Sale items are covered by the same guarantee.